APPOINTMENT RESERVATIONS
YOUR APPOINTMENT IS RESERVED EXCLUSIVELY FOR YOU. TO GUARANTEE THE TIME AND SPA SPECIALIST OF YOUR CHOICE, PLEASE SCHEDULE YOUR NEXT APPOINTMENT 2 WEEKS IN ADVANCE.
CANCELLATIONS
SPA TREATMENTS A 24 HOUR NOTICE IS REQUIRED FOR SINGLE SERVICE CANCELLATIONS. 72 HOURS FOR MULTIPLE SERVICES, WEDDINGS AND SPA PACKAGES REQUIRE TWO WEEKS.
GIFT CERTIFICATES
GIFT CERTIFICATES COME IN ANY MONETARY DENOMINATION AND CAN BE CONVENIENTLY ORDERED BY TELEPHONE OR ONLINE WITH ALL MAJOR CREDIT. EXPIRED GIFT CERTIFICATES MAY REQUIRE ADDITIONAL FEES DUE TO PRICE INCREASES.*** EXPIRED GROUPONS WILL NOT BE HONORED AFTER EXPIRATION DATE*** WHEN USING A GIFT CERTIFICATE OR GROUPON FOR A SPA TREATMENT AND YOU DO NOT SHOW FOR YOUR SCHEDULED TIME YOU THEN FORFEIT THE AMOUNT OF THE GIFT CERTIFICATE/GROUPON. WHEN USING ONLY A GIFT CERTIFICATE FOR A SPA TREATMENT AND YOU CANCEL 12 HOURS OR LESS THEN YOUR GIFT CERTIFICATE VALUE WILL BE WORTH HALF OF WHAY ITS WORTH.
PAYMENT & GRATUITIES
IN ADDITION TO LON MICHEALS GIFT CERTIFICATES, WE ALSO ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS,DISCOVER, DEBIT CARDS, CHECKS AND CASH. RETURNED CHECKS ARE SUBJECT TO A MINIMUM SERVICE FEE OF $15. GRATUITIES ARE NOT INCLUDED IN OUR PRICING BUT ARE GRACIOUSLY ACCEPTED. TIP ENVELOPES ARE AVAILABLE AT YOUR CONVENIENCE AT THE FRONT DESK
SATISFACTION GUARANTEED / REFUND POLICY
WE PRIDE OURSELVES IN PROVIDING THE HIGHEST QUALITY CONTINUING EDUCATION TO OUR GUEST FOR A TRUELY SALON AND SPA EXPERIENCE. IF FOR ANY REASON YOU ARE NOT SATISFIED, PLEASE NOTIFY THE SALON AND SPA WITHIN 1 WEEK OF YOUR APPOINTMENT. THIS IS TO ENSURE PROMPT AND PROFESSIONAL HANDLING OF ANY ISSUE. NO CASH REFUNDS WILL BE ISSUED. IF FOR ANY REASON HAIR CARE PRODUCTS ARE RETURNED, PRODUCTS WILL BE EXCHANGED FOR THOSE OF EQUAL VALUE. THERE WILL BE NO EXCHANGE ON PRODUCTS AFTER 1 WEEK OF PURCHASE.
WEDDING PARTIES AND SPA PACKAGES
THERE IS A 50% NON REFUNDABLE DEPOSIT DUE AT THE TIME OF BOOKING FOR WEDDING PARTIES , SPA PACKAGES, BACHLORETTE,AND PRIVATE PARTIES FOR GROUPS. WE RECOMMEND CONSULTATION AND PRACTICE HAIRSTYLES BEFORE WEDDINGS AND PROMS. CORPORATE DISCOUNTS ARE AVAILABLE FOR LARGE GROUPS - ASK FOR DETAILS
DEPENDING ON THE TYPE OF SERVICE YOU HAVE BOOKED, THERE ARE DIFFERENT TIME WINDOWS FOR CANCELLATIONS.
SPA PACKAGES REQUIRE 72 HOUR NOTICE.
SPA SERVICE REQUIRE 48 HOUR NOTICE
BRIDAL PARTIES 2 WEEK
BACHELORETTE/PRIVATE PARTIES 2 WEEKS
SPA ETIQUETTE
PLEASE ARRIVE 15 MINUTES PRIOR TO YOUR SCHEDULED TIME FOR SPA EXPERIENCE. WE CANNOT GUARANTEE APPOINTMENTS FOR LATE ARRIVALS NOR CAN WE EXTEND THE TIME PERIOD OF YOUR SCHEDULED APPOINTMENTS. FOR YOUR COMFORT AND SAFETY, CHILDREN MAY NOT ACCOMPANY PARENTS WILE EXPERIENCING SPA SERVICES. PLEASE KEEP CELL PHONES TURNED OFF WHILE ENJOYING YOUR SPA EXPERICENCE. WE REGRET THAT WE CANNOT BE RESPONSIBLE FOR PERSONAL ARTICLES. PLEASE LEAVE ALL VALUABLES AT HOME.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE ASSIST US IN MAINTAINING A SMOKE - FREE ENVIRONMENT.
